New enquiry management system

Mon, 04 Apr 2016 02:20:00 BST

Computing and Library Services have recently implemented a new system to log customer service requests, enquiries and faults.  The new system will be used across the department and replaces the old ITBM system that was used primarily within the IT support side of the service.

What does this mean for you?

The aim is to log all enquiries regardless of the service point that you are requesting help from.  Once an enquiry has been logged a job (ticket) reference number will be generated and in most cases you will be advised of this via email.  Please quote this reference number when querying the status of any support requests/incidents that you have logged with us. 

If you have any questions please email:

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